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"Beyond hardware" services provided by CD 

An attempt to summarize services beyond pure "business computing" which might fall between the cracks if CD is split into "business computing" and scientific computing "hardware".

Service

Who/What

Comments

TWW (python, mysql, latex, etc)

John Bartelt

 

Confluence/JIRA/forum/Crowd

EntApps

 

Web server support

Desktop+EntApp

Includes installation/maintenance of windows OS + web servers (IIS), SSL certificates, redirector, unix web servers + cgi scripts.   Microsoft expressions.

Databases (mysql+oracle), GridControl

 

Includes creating+maintaining databases, installing servers, help tune servers and diagnose problems, patching, recommending hardware and software installations, backup.

Nagios + Ganglia

 

Includes support for monitoring SCA+Fermi+EXO+... servers and services.

Purchasing support

Teri Church++

 

Support for generic servers (e.g fermilnx, scalnx)

 

Includes recommending hardware, installing and maintaining OS and services, installing and maintaining virtual machines.

Point-of-contact for experiments

Yemi +?

 

Support for /afs/slac/package/*

?

 

Account management

 

Unix/Windows/Crowd. This is currently (too) labor intensive. Urgently in need of serious revamp in my opinion. SLUO Oracle user database and forms

webauth (+Crowd)

 

It would be great if there was better cross-lab support for web based single sign-on, including ideally more global standards (Shiboleth, OAUTH,???). This is probably also a requirement for the proposed "intranet portal".

cyber security

 

 

unix-admin

 

Still currently deals with many issues beyond pure "unix". Acts as knowledge base funneling problems to appropriate people, including those within experiments.

Fileservers, xrootd

 

 

Batch systems

 

 

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