Beyond hardware

TWW (python, mysql, latex, etc)

John Bartelt

Confluence/JIRA/forum/Crowd

EntApps

Web server support

Desktop+EntApp

Includes installation/maintenance of windows OS + web servers (IIS), SSL certificates, redirector, unix web servers + cgi scripts.   Microsoft expressions.

Databases (mysql+oracle), GridControl

Includes creating+maintaining databases, installing servers, help tune servers and diagnose problems, patching, recommending hardware and software installations, backup.

Nagios + Ganglia

Includes support for monitoring SCA+Fermi+EXO+... servers and services.

Purchasing support

Teri Church++

Support for generic servers (e.g fermilnx, scalnx)

Includes recommending hardware, installing and maintaining OS and services, installing and maintaining virtual machines.

Point-of-contact for experiments

Yemi +?

Support for /afs/slac/package/*

?

Account management

Unix/Windows/Crowd. Includes support for tracking users (SLUO Oracle user database and forms plus equivalents from other divisions) as well as employees. Tracking/handling password changes, cyber security status. Currently too ad-hoc and  labor intensive and poorly integrated with collaborations/user support groups. Urgently in need of serious revamp in my opinion.

webauth (+Crowd)

It would be great if there was better cross-lab support for web based single sign-on, including ideally more global standards (Shiboleth, OAUTH,???). A subset of this is probably also a requirement for the proposed "intranet portal".

cyber security

unix-admin

Still currently deals with many issues beyond pure "unix". Acts as knowledge base funneling problems to appropriate people, including those within experiments.

Fileservers, xrootd

Batch systems

LSF etc.