Ticket System
The first line of help is available by sending email to:
In case of an emergency that affect your data taking ability, please ask the instrument scientist or the floor coordinator. They have a contact list with all the people in the PCDS group.
Analysis Bug Tracking System
If you have problems with a specific piece of the analysis software, please have a look at our bug-tracking system:
https://pswww.slac.stanford.edu/trac/psdm
Controls Bug Tracking System
If you have a controls or DAQ request, please open a new ticket here:
https://pswww.slac.stanford.edu/trac/controls
Make sure to select one of the <instrument>-request entries from the Component pull-down menu.
Electronic Logbook
The experimental elog is accessible at the following location:
https://pswww.slac.stanford.edu/apps/logbook
Each user is allowed to view and edit only the experiments she/he belongs to. The elog can also be accessed through the experiment shared account. The PI for the experiment is the custodian of the password of the experiment shared account and he/she can share it with the members of the experiment group. The name of the shared account is the same as the experiment's name.
Authorization Database
The following steps allow the PI of an experiment, or his/her designees, to add and remove users from the experiment: group.
- Login to the following page using the personal account of the PI or designee:
https://pswww.slac.stanford.edu/apps/authdb - Select
LDAP -> 'Manage my POSIX groups' - Select the experiment group to manage from the 'Groups' column
- Search for user accounts under the 'User Accounts' column (the user must have a SLAC UNIX account in order to be visible to the search tool)
- Add or remove accounts to/from the experiment group by clicking on the Add/Remove buttons
Overview
Content Tools