Submitting a Jira Ticket
Help! (Escalation Process, including phone numbers & email addresses)
LCLS Instrument Support Escalation Tree (ECS & DS).pdf
Hands-on Help for PCDS Staff
If you need hands-on-help (power-cycling, switch flipping), or need someone to go somewhere to check on something.
Day or Swing Shift (0700-2300):
- Try pcds-help in Slack.
- Call duty-tech:
LCLS Duty Technician Phone: 650-926-6267
Owl Shift (2300-0700):
- Call ACR, 650-926-2151
LCLS Schedules
Operations Staff Roles
LCLS Operations Staff Roles Sheet (requires G-suite account)
Electronic Logbook
The eLog is the main tool for users to access an experiments information. A user is allowed to view and edit only the experiments they belong to.
Outage Information
Information regarding scheduled and unscheduled outages can be found here:
https://confluence.slac.stanford.edu/display/PCDS/Outages
Other useful pages
PCDS IT Space
Overview
Content Tools