Jira Ticket Submission How-To

ECS has a Jira portal where you can submit a ticket without being a Jira user:

• Submit a ticket

This portal is shown below. For best results, please fill out all fields to the best of your ability. 

Field Descriptions:

• Summary: A short, descriptive title that summarizes the issue or feature request that you would like to make. 
• Priority: The level of importance of the issue. The values are described below: 
  • Trivial: A problem/feature with little or no impact on operations. E.g. small typos on screens, etc.
  • Minor: A low priority feature or fix, or a long-term request made as part of operations planning. 
  • Major: A medium priority feature or fix, or a medium-term request made as part of operations planning. 
  • Critical: A high priority feature or fix that will drastically improve operations. May or may not need immediate attention. 
  • Blocker: An experiment-breaking problem or missing feature. Requires immediate attention.
• Component: The sub-system or area of the facility that is affected. This helps direct the ticket to the correct person more quickly. 
• Description: A text description of the request or fix. Add as many details as possible at the time of submission. 
• Attachments: A place to provide screenshots, spreadsheets, or other documentation that can help in the completion of the ticket.  
• Name: Your name. 
• Email: Your SLAC email.

as far as I'm concerned I need a decent title & description of the problem (check that you don't accidentally put that in the environment box which happens to come first). I'm asking to please assign a component (of the existing ones, so let the scientists know what that would be) so that you don't have to wait for me to look through tickets. We can put everything else in, I'd rather get mediocre tickets than no tickets.
As far as priority or due date: some information about when something is needed helps, but in the hutches I would typically ask the instrument lead to manage the priorities together with the POC.