Help! (Escalation Procedure)
LCLS Instrument Support Escalation Tree (ECS & DS).pdf
LCLS Schedules
Help for non-urgent questions will be addressed by sending email to:Ticket System
The first line of help for problems with the ongoing experiment is available by calling your PCDS on-call person. Please check with your scientific POC that this is a problem that needs to be addressed immediately or if email to pcds-help is the better approach.
Electronic Logbook
The eLog is the main tool for users to access an experiments information. A user is allowed to view and edit only the experiments they belong to.
Outage Information
Information regarding scheduled and unscheduled outages can be found here:
https://confluence.slac.stanford.edu/display/PCDS/Outages
Access to this list is restricted. In case of an emergency that affect your data taking ability, please ask the instrument scientist or the floor coordinator and they will take care of calling whichever contact is appropriate for that specific problem.
PCDS IT Space
Hutch Phone Numbers
Overview
Content Tools