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as far as I'm concerned I need a decent title & description of the problem (check that you don't accidentally put that in the environment box which happens to come first). I'm asking to please assign a component (of the existing ones, so let the scientists know what that would be) so that you don't have to wait for me to look through tickets. We can put everything else in, I'd rather get mediocre tickets than no tickets.
As far as priority or due date: some information about when something is needed helps, but in the hutches I would typically ask the instrument lead to manage the priorities together with the POC.