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  • Send an email to unix-admin (this usually works, even in the night and in the weekend).
  • If you don't get an answer and the issue is urgent, call xHELP (650-926-4357). Choose 3 to page the on-call person.
  • If your call/email isn't answered and the issue is REALLY urgent, page again the on-call person at 650-846-0178.

Log Watcher Messages

Message text: Can't open lockfile /nfs/farm/g/glast/u52/L1/r0248039911/r0248039911.lock.

  • The monitoring shifter doesn't need to do anything about it. The L1 shifter should figure out why it happened. In this case, it was because I rolled back a merge job in a run that was already done. (Warren)

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