Submitting a Jira Ticket

Jira Ticket Submission How-To

Help!  (Escalation

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Process, including phone numbers & email addresses)

LCLS Instrument Support Escalation Tree (ECS & DS).pdf

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Hands-on Help for PCDS Staff

If you need hands-on-help (power-cycling, switch flipping), or need someone to go somewhere to check on something.

Day or Swing Shift (0700-2300):

1. Try pcds-help in Slack.
2. Call duty-tech: 

LCLS Duty Technician Phone: 650-926-6267

Owl Shift (2300-0700):

1. Call ACR, 650-926-2151

LCLS Schedules

• Live calendars for all hutches (super useful)
• Short Term Schedule
• MD Schedule
• All LCLS Schedules

Help for non-urgent questions will be addressed by sending email to:Ticket System

pcds-help@slac.stanford.edu

Operations Staff Roles

LCLS Operations Staff Roles Sheet (requires G-suite account)The first line of help for problems with the ongoing experiment is available by calling your PCDS on-call person. Please check with your scientific POC that this is a problem that needs to be addressed immediately or if email to pcds-help is the better approach.

Electronic Logbook

The eLog is the main tool for users to access an experiments information. A user is allowed to view and edit only the experiments they belong to.

Outage Information

Information regarding scheduled and unscheduled outages can be found here:

https://confluence.slac.stanford.edu/display/PCDS/Outages

Other useful pages

PCDS IT Space

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