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Comment: updated escalation page

Submitting a Jira Ticket

Jira Ticket Submission How-To

Help!  (Escalation Process, including phone numbers & email addresses)

LCLS Instrument Support Escalation Tree (ECS & DS).pdf

If you need hands-on-help (power-cycling, switch flipping), or need someone to go somewhere to check on something.

  1. Try pcds-help in Slack.
  2. Call duty-tech: 

LCLS Duty Technician Phone: 650-926-6267

  1. Call ACR, 650-926-2151

LCLS Schedules

The first line of help is available by sending email to:

Operations Staff Roles

LCLS Operations Staff Roles Sheet (requires G-suite account)pcds-help@slac.stanford.edu

Electronic Logbook

The experimental elog eLog is accessible at the following location:

https://pswww.slac.stanford.edu/apps/logbook

Each the main tool for users to access an experiments information. A user is allowed to view and edit only the experiments she/he belongs to. The elog can also be accessed through the experiment shared account. The PI for the experiment is the custodian of the password of the experiment shared account and he/she can share it with the members of the experiment group. The name of the shared account is the same as the experiment's name.

The following steps allow the PI of an experiment, or his/her designees, to add and remove users to/from the experiment group:

  1. Login to the following page using the personal account of the PI or designee:
    https://pswww.slac.stanford.edu/apps/authdb/manage_my_groups
  2. Select the experiment group to manage from the 'Groups' column
  3. Search for user accounts under the 'User Accounts' column (the user must have a SLAC UNIX account in order to be visible to the search tool)
  4. Add or remove accounts to/from the experiment group by clicking on the Add/Remove buttons

they belong to.

Outage Information

Information regarding scheduled and unscheduled outages can be found hereIf you have problems with a specific piece of the analysis software, please have a look at our bug-tracking system:

https://pswwwconfluence.slac.stanford.edu/trac/psdm

If you have a controls or DAQ request, please open a new ticket here:

https://pswww.slac.stanford.edu/trac/controls

Make sure to select one of the <instrument>-request entries from the Component pull-down menu.

The contact list with all the people in the PCDS group is posted here:

https://pswww.slac.stanford.edu/trac/psdm/wiki/PcdsContactList

...

display/PCDS/Outages

Other useful pages

Children Display

PCDS IT Space