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• Confirm with ACR that they contacted Bill Schlotter before reaching out on the FEE support line.
• Write down relevant details of Call; caller name, basic problem
• Attempt to troubleshoot problem using resources listed below (optional)
• Escalate problem to Subject Matter Expert (SME) 
• Document the problem in the Operations Call Log

Troubleshooting Process

It is rare that problems in the FEE ever repeat themselves, so this guide will possibly be of minimum use. However, it is still useful to know general principles with respect to troubleshooting problems:

1. Understand the problem (What are they trying to do that isn't working? What have the scientists already tried?)
2. Determine the general scope of the problem... Is this problem with a PV? Is this a problem with hutch python? Is this a problem with the DAQ?
   1. Can you caget the PV? What about from other subnets? 

FEE Support Line Scope of Work

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