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Call Taking Process
- Confirm with ACR that they contacted Bill Schlotter before reaching out on the FEE support line.
- Write down relevant details of Call; caller name, basic problem
- Attempt to troubleshoot problem using resources listed below (optional)
- Escalate problem to Subject Matter Expert (SME)
- Document the problem in the Operations Call Log
Troubleshooting Process
It is rare that problems in the FEE ever repeat themselves, so this guide will possibly be of minimum use. However, it is still useful to know general principles with respect to troubleshooting problems:
- Understand the problem (What are they trying to do that isn't working? What have the scientists already tried?)
- Determine the general scope of the problem... Is this problem with a PV? Is this a problem with hutch python? Is this a problem with the DAQ?
- Can you caget the PV? What about from other subnets?
FEE Support Line Scope of Work
Things we are responsible for
Things we aren't responsible for
General References
Controls User & Troubleshooting Guide
X-Ray Beam Delivery Escalation Urgent Call List
ECS Subject Matter Expert List
ECS Contact List
PCDS Flight Rules
Operations Call Log
Beam Schedule
ECS Calendar
LCLS II Naming Convention
LCLS Naming Convention
Controls File System Overview
SLAC Speak, common acronyms
GIS Mapping Site
Troubleshooting
General Troubleshooting Resources
Controls User and Troubleshooting Guide
LCLS-1 DAQ Tier-1 Troubleshooting
Archiver Appliance
Archiver Appliance, but a different one
EPICS/Controls at LCLS
LCLS Rack + Stand Profiles
Convention Constituent Component Naming Convention
Area Specific Troubleshooting
FEE
FEE Operation and Troubleshooting
FEE Systems Link Cheat Sheet
FEE Gateway Issues
Device/Topic Specific Troubleshooting
PLCs
PLC Help
Switches and Escrow
Switch Tool Documentations
Escrow Access
Hutch Python/Happi
github documentation
list of happi devices
EPICS and IOC/Manager
IOC Manager Staff guide
Novices Guide to accessing epics
Using PyCA (caget, caput, etc.)
In-depth Epics Resources
IPIMB/Wave8
Troubleshooting for Controls IPIMB and Wave8s
Cameras
Fee Imager Camera Debugging
MPS
MPS Troubleshooting and resources
PMPS
FEE PMPS Troubleshooting Information
Photon Machine Protection System
- look under pulldown menu of this link for extensive PMPS reference
Attenuators
AT1K0
Mirrors/Optics
HOMS Troubleshooting
X/GMD
GMD and XGMD Troubleshooting
GEM
GEMs
Spectrometers
HXRSSS
DAQ
LCLS-1 DAQ TIer-1
AMI (LCLS1 and LCLS2)