Submitting a Jira Ticket
Jira Ticket Submission How-To
Help! (Escalation Process, including phone numbers & email addresses)
Image RemovedLCLS Instrument Support Escalation Tree (ECS & DS).pdf
Hands-on Help for PCDS Staff
If you need hands-on-help (power-cycling, switch flipping), or need someone to go somewhere to check on something.
Day or Swing Shift (0700-2300):
- Try pcds-help in Slack.
- Call duty-tech:
LCLS Duty Technician Phone: 650-926-6267
Owl Shift (2300-0700):
- Call ACR, 650-926-2151
LCLS Schedules
Operations Staff Roles
LCLS Operations Staff Roles Sheet (requires G-suite account)
Electronic Logbook
The eLog is the main tool for users to access an experiments information. A user is allowed to view and edit only the experiments they belong to.
Information regarding scheduled and unscheduled outages can be found here:
https://confluence.slac.stanford.edu/display/PCDS/Outages
Other useful pages
Access to this list is restricted. In case of an emergency that affect your data taking ability, please ask the instrument scientist or the floor coordinator and they will take care of calling whichever contact is appropriate for that specific problem....