Page History
Submitting a Jira Ticket
Help! (Escalation Process, including phone numbers & email addresses)
LCLS Instrument Support Escalation Tree (ECS & DS).pdf
Hands-on Help for PCDS Staff
If you need hands-on-help (power-cycling, switch flipping), or need someone to go somewhere to check on something.
Day or Swing Shift (0700-2300):
- Try pcds-help in Slack.
- Call duty-tech:
LCLS Duty Technician Phone: 650-926-6267
Owl Shift (2300-0700):
- Call ACR, 650-926-2151
LCLS Schedules
Operations Staff Roles
LCLS Operations Staff Roles Sheet (requires G-suite account)
Electronic Logbook
The eLog is the main tool for users to access an experiments information. A
Ticket System
The first line of help is available by sending email to:
Contact List
The contact list with all the people in the PCDS group is posted here:
https://pswww.slac.stanford.edu/trac/psdm/wiki/PcdsContactList
Access to this list is restricted. In case of an emergency that affect your data taking ability, please ask the instrument scientist or the floor coordinator and they will take care of calling whichever contact is appropriate for that specific problem.
Analysis Bug Tracking System
If you have problems with a specific piece of the analysis software, please have a look at our bug-tracking system:
https://pswww.slac.stanford.edu/trac/psdm
Controls Bug Tracking System
If you have a controls or DAQ request, please open a new ticket here:
https://pswww.slac.stanford.edu/trac/controls
Make sure to select one of the <instrument>-request entries from the Component pull-down menu.
Electronic Logbook
The experimental elog is accessible at the following location:
https://pswww.slac.stanford.edu/apps/logbook
Each user is allowed to view and edit only the experiments she/he belongs to. The elog can also be accessed through the experiment shared account. The PI for the experiment is the custodian of the password of the experiment shared account and he/she can share it with the members of the experiment group. The name of the shared account is the same as the experiment's name.
Authorization Database
The following steps allow the PI of an experiment, or his/her designees, to add and remove users to/from the experiment group:
they belong to.
Outage Information
Information regarding scheduled and unscheduled outages can be found here
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confluence.slac.stanford.edu/display/
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Other useful pages
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PCDS IT Space
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Overview
Content Tools