Submitting a Jira Ticket

Jira Ticket Submission How-To

Help!  (Escalation Process, including phone numbers & email addresses)

LCLS Instrument Support Escalation Tree (ECS & DS).pdf

Hands-on Help for PCDS Staff

If you need hands-on-help (power-cycling, switch flipping), or need someone to go somewhere to check on something.

Day or Swing Shift (0700-2300):

1. Try pcds-help in Slack.
2. Call duty-tech: 

LCLS Duty Technician Phone: 650-926-6267

Owl Shift (2300-0700):

1. Call ACR, 650-926-2151

LCLS Schedules

• Live calendars for all hutches (super useful)
• Short Term Schedule
• MD Schedule
• All LCLS Schedules

Help for non-urgent questions will be addressed by sending email to:Ticket System

pcds-help@slac.stanford.edu

The first line of help for problems with the ongoing experiment is available by calling your PCDS on-call person. Please check with your scientific POC that this is a problem that needs to be addressed immediately or if email to pcds-help is the better approach.

Electronic Logbook

Operations Staff Roles

LCLS Operations Staff Roles Sheet (requires G-suite account)

Electronic Logbook

The eLog is the main tool for users to access an experiments information. A The experimental elog is accessible through the Web Portal . Each user is allowed to view and edit only the experiments she/he belongs to. The PI, or his/her designees, can add and remove users to/from the experiment group through the Web Portal by clicking on Manage -> POSIX Group under the Experiment tab.

The elog can also be accessed through the experiment shared account if such an account is requested. The PI for the experiment is the custodian of the password of the shared account and he/she can share it with the members of the group. The name of the shared account is the same as the experiment's name.

they belong to.

Outage Information

Information regarding scheduled and unscheduled outages can be found here:

https://confluence.slac.stanford.edu/display/PCDS/Outages

Other useful pages

PCDS IT Space

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