Submitting a Jira Ticket

Jira Ticket Submission How-To

Help!  (Escalation Process, including phone numbers & email addresses)

LCLS Instrument Support Escalation Tree (ECS & DS).pdf

Hands-on Help for PCDS Staff

If you need hands-on-help (power-cycling, switch flipping), or need someone to go somewhere to check on something.

Day or Swing Shift (0700-2300):

1. Try pcds-help in Slack.
2. Call duty-tech: 

LCLS

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Duty Technician Phone: 650-926-6267

Owl Shift (2300-0700):

1. Call ACR, 650-926-2151

LCLS Schedules

• Live calendars for all hutches (super usefulRun 8 Schedule (July 2013 - March 2014)
• Short Term Schedule
• MD Schedule
• Run 9 Schedule (March 2014 - August 2014)
• All LCLS Schedules

Ticket System

The first line of help is available by sending email to:

Operations Staff Roles

LCLS Operations Staff Roles Sheet (requires G-suite account)pcds-help@slac.stanford.edu

Electronic Logbook

The experimental elog eLog is accessible through the Web Portal . Each the main tool for users to access an experiments information. A user is allowed to view and edit only the experiments she/he belongs to. The PI, or his/her designees, can add and remove users to/from the experiment group through the Web Portal by clicking on Manage -> POSIX Group under the Experiment tab.

The elog can also be accessed through the experiment shared account if such an account is requested. The PI for the experiment is the custodian of the password of the shared account and he/she can share it with the members of the group. The name of the shared account is the same as the experiment's name.

Analysis Bug Tracking System

If you have problems with a specific piece of the analysis software, please have a look at our bug-tracking system:

https://pswww.slac.stanford.edu/trac/psdm

Controls Bug Tracking System

they belong to.

Outage Information

Information regarding scheduled and unscheduled outages can be found If you have a controls or DAQ request, please open a new ticket here:

https://pswwwconfluence.slac.stanford.edu/trac/controls

Make sure to select one of the <instrument>-request entries from the Component pull-down menu.

Contact List

The contact list with all the people in the PCDS group is posted here:

https://pswww.slac.stanford.edu/trac/psdm/wiki/PcdsContactList

Access to this list is restricted. In case of an emergency that affect your data taking ability, please ask the instrument scientist or the floor coordinator and they will take care of calling whichever contact is appropriate for that specific problem.

Hutch and Control Room Numbers

AMO

Hutch: 7461

AMO Control Room Phone: 1701
AMO Control Room I Phone: 6265
AMO Control Room II Phone: 6266
AMO Control Room III Phone: 6264

SXR

Hutch: 7462

SXR CONTROL ROOM - MAIN PHONE Phone: 7455
SXR Control Rm Phone 1 Phone: 7450
SXR Control Rm Phone 2 Phone: 7451
SXR Control Rm Phone 3 Phone: 7452

XPP

Hutch: 7463

XPP Control Room 1 Phone: 7965
XPP Control Room 2 Phone: 7966
XPP Control Room 3 Phone: 7967

XCS

Hutch: 7980

XCS Control Room Phone: 1704

CXI

Hutch: 6291

CXI Control Room Phone: 1705
CXI Control Room - Main Number Phone: 6295
CXI Control Room Polycom Phone: 6296
CXI Control Room Station 2 Phone: 6297
CXI Control Room Station 3 Phone: 6298

MEC

Hutch: 7974

display/PCDS/Outages

Other useful pages

PCDS IT Space

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