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Service

Who/What

Comments

TWW (python, mysql, latex, etc)

John Bartelt

 

Confluence/JIRA/forum/Crowd

EntApps

 

Web server support

Desktop+EntApp

Includes installation/maintenance of windows OS + web servers (IIS), SSL certificates, redirector, unix web servers + cgi scripts.   Microsoft expressions.

Databases (mysql+oracle), GridControl

 

Includes creating+maintaining databases, installing servers, help tune servers and diagnose problems, patching, recommending hardware and software installations, backup.

Nagios + Ganglia

 

Includes support for monitoring SCA+Fermi+EXO+... servers and services.

Purchasing support

Teri Church++

 

Support for generic servers (e.g fermilnx, scalnx)

 

Includes recommending hardware, installing and maintaining OS and services, installing and maintaining virtual machines.

Point-of-contact for experiments

Yemi +?

 

Support for /afs/slac/package/*

?

 

Account management

 

Unix/Windows/Crowd. This is currently (too) labor intensive. Urgently in need of serious revamp in my opinion. SLUO Oracle user database and forms

webauth (+Crowd)

 

It would be great if there was better cross-lab support for web based single sign-on, including ideally more global standards (Shiboleth, OAUTH,???). This is probably also a requirement for the proposed "intranet portal".

cyber security

 

 

unix-admin

 

Still currently deals with many issues beyond pure "unix". Acts as knowledge base funneling problems to appropriate people, including those within experiments.

Fileservers, xrootd

 

 

Batch systems

  

LSF etc.