computer not connecting to RGA:

has this computer connected to this RGA before? if so, here are some first steps

    • make sure the ethernet is plugged in at both ends
    • restart the computer
    • restart the computer again
    • restart the computer again
    • can you find the RGA's IP address? if yes, jump to the next section
    • start wildly fiddling around in the software
    • restart the computer again
    • start reading manuals
    • email MKS for help (local rep: jimmy.clay@mksinst.com)

New Computer + Old RGA: 

This section is for connecting used RGA to a new computer.

Process Eye will not automatically recognize a new computer.

  1. start with connecting an prviously connected computer to the RGA
    1. Search for RGA's IP address on a previously used computer
      1. Log in to computer
      2. Go into 'Process Eye Professional' 
      3. Click on 'Recipe List'
      4. Click on 'Easy View'
      5. The RGA connected to computer through ethernet will have a distinct filled in symbol on the left (green circle in pic). 
      7. Retrieve IP address, Located in same row (red circle in pic)
  2. connect new computer to RGA
    1. open process eye
    2. open the 'connections' menu under the 'instruments' drop-down
      1. click 'add connection' button
      2. add the IP address taken from the old computer
      3. click ok
    3. check the box (circled in green) that should have appeared in the connections menu
    4. restart the computer
    5. hopefully you have the connection available in easyview now


if step 2 doesn't work:

  1. Log in to 'new' computer
    1. From 'Start Menu', go into 'Control Panel'
    2. Select 'View Network Status and Tasks'
    3. Right click on available ethernet option
      1. Select 'Properties'
      2. Will ask for admin account login information (Use -a account)
    4. Select 'iPV4' option, and click on Properties
    5. Input a new/relevant IP address
      1. Example: RGA IP address: 169.254.109.94
        1. New computer IP address: 169.254.109.90
        2. 255.255.255.0
        3. New gateway: 169.254.109.94
    6. Close all control panel windows
    7. Open Up Process Eye Professional
    8. Click on 'Recipe List'
    9. Click on 'Easy View'
    10. The RGA connected to computer through ethernet will have a distinct filled in symbol to its left. 
      1. If RGA does not connect automatically, will need to click on 'Edit Connection' on EasyView tab
      2. In the pop-up window you will insert the RGA IP address you retrieved in section 1, from previously used computer. 
      3. Ensure that the RGA 'MKS-....' is checked off
  2. Double click on RGA that has filled in symbol to the left
  3. Follow operating instructions for RGA Cart


New RGA

Section to be added =(

see last section of Amanda's doc: RGA Cart Maintenance and Operation