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Invitees:

Chip Dalby, Hadas Niv, Mark Foster, Christian Pama, Les Cottrell.

  • Hadas was needed to understand the requirements and provide guidance for KB  articles. She provided the following guidance in advance and so did not need to attend
    • There are no formal guidelines. Hadas provided the following suggestions:

      • If the audience is SLAC windows users, KB is preferred. A limited set of Unix users cannot log into ServiceNow. 

      • If it is for the Networking team, it can be anywhere they want.
      • There are no requirements for KB – licensed users just write them and publish them. Some ask their team to review and edit, others do not.

      • It can be a URL to Confluence, or a copy.

        • The team should decide what is best.

        • If a URL - the user may need to log in again (to Confluence).

        • If a copy - it will have to be maintained in both places.

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