Call Taking Process

• Confirm with ACR that they contacted Bill Schlotter before reaching out on the FEE support line.
• Write down relevant details of Call; caller name, basic problem
• Attempt to troubleshoot problem using resources listed below (optional)
• Escalate problem to Subject Matter Expert (SME) 
• Document the problem in the Operations Call Log

FEE Support Line Scope of Work

Things we are responsible for:

Things we aren't responsible for:

General References

X-Ray Beam Delivery Escalation Urgent Call List

ECS Subject Matter Expert List

ECS Contact List

Operations Call Log

Controls File System Overview

SLAC Speak, common acronyms

GIS Mapping Site

Troubleshooting

General Troubleshooting References:

Controls User and Troubleshooting Guide

Archiver Appliance 

Archiver Appliance, but a different one

Area Specific Troubleshooting:

FEE

FEE Operation and Troubleshooting

Device/Topic Specific Troubleshooting:

IOC/Manager

IOC Manager Staff guide

IPIMB/Wave8

Troubleshooting for Controls IPIMB and Wave8s

Cameras

Fee Imager Camera Debugging

PMPS

FEE PMPS Troubleshooting Information

Photon Machine Protection System

Attenuators

AT1K0

Mirrors/Optics

HOMS Troubleshooting

X/GMD

GMD and XGMD Troubleshooting

GEM