Call Taking Process
- Write down relevant details of Call; caller name, basic problem
- Attempt to troubleshoot problem using resources listed below (optional)
- Escalate problem to Subject Matter Expert (SME)
- Document the problem in the Operations Call Log
General References
X-Ray Beam Delivery Escalation Urgent Call List
ECS Subject Matter Expert List
ECS Contact List
Operations Call Log
SLAC Speak, common acronyms
Troubleshooting
General Troubleshooting References:
Controls User and Troubleshooting Guide
Area Specific Troubleshooting:
FEE
Troubleshooting FEE gateway Issues
Device Specific Troubleshooting:
Attenuators
Mirrors/Optics
X/GMD
GEM
Overview
Content Tools