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First, please make sure the image in the camViewer updates. This means the IOC is up and running. The recorder process uses a special interface on a special machine, so in addition this this, that machine needs to be up (see recorder source and DAQ won't start). If the machine is up, ssh to it (ioc-und-rec01). The data comes through a special interface, so you need to do the following check:

export PSPKG_ROOT=/reg/g/pcds/pkg_mgr
source $PSPKG_ROOT/etc/pspkg_os.sh
export EPICS_CA_AUTO_ADDR_LIST=NO
export EPICS_CA_ADDR_LIST="192.168.0.3:5068 172.21.35.255:5064"
export EPICS_CA_MAX_ARRAY_BYTES=17000000

camonitor ORTS:DMPH:695:RAW:ArrayData -#6

More details can be found here:

XTCAV Controls Recorder Troubleshooting<hopefully data.....> 

Acqiris

Some things to check if the Acqiris is causing problems:

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