Call Taking Process
- Confirm with ACR that they contacted Bill Schlotter before reaching out on the FEE support line.
- Write down relevant details of Call; caller name, basic problem
- Attempt to troubleshoot problem using resources listed below (optional)
- Escalate problem to Subject Matter Expert (SME)
- Document the problem in the Operations Call Log
FEE Support Line Scope of Work
Things we are responsible for
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SLAC Speak, common acronyms
GIS Mapping Site
TroubleshootingTroubleshooting
General Troubleshooting Resources
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