Table of Contents

Call Taking Process

• Confirm with ACR that they contacted Bill Schlotter before reaching out on the FEE support line.
• Write down relevant details of Call; caller name, basic problem
• Attempt to troubleshoot problem using resources listed below (optional)
• Escalate problem to Subject Matter Expert (SME) 
• Document the problem in the Operations Call Log

FEE Support Line Scope of Work

Things we are responsible for

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SLAC Speak, common acronyms

GIS Mapping Site

TroubleshootingTroubleshooting

General Troubleshooting Resources

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