Table of Contents

Call Taking Process

• Confirm with ACR that they contacted Bill Schlotter before reaching out on the FEE support line.
• Write down relevant details of Call; caller name, basic problem
• Attempt to troubleshoot problem using resources listed below (optional)
• Escalate problem to Subject Matter Expert (SME) 
• Document the problem in the Operations Call Log

FEE Support Line Scope of Work

Things we are responsible for:

Things we aren't responsible for:

General References

X-Ray Beam Delivery Escalation Urgent Call List

...

ECS Contact List

Operations Call Log

Controls File System Overview

SLAC Speak, common acronyms

GIS Mapping Site

Troubleshooting

General Troubleshooting References:

Controls User and Troubleshooting Guide

Archiver Appliance 

Archiver Appliance, but a different one

Area Specific Troubleshooting:

FEE

FEE Operation and Troubleshooting

Device/Topic Specific Troubleshooting:

IOC/Manager

IOC Manager Staff guide

IPIMB/Wave8

Troubleshooting for Controls IPIMB and Wave8s

Cameras

Fee Imager Camera Debugging

PMPS

FEE PMPS Troubleshooting FEE gateway Issues

...

Information

Photon Machine Protection System

Attenuators

AT1K0

Mirrors/Optics

...