Call Taking Process
- Write down relevant details of Call; caller name, basic problem
- Attempt to troubleshoot problem using resources listed below (optional)
- Escalate problem to Subject Matter Expert (SME)
- Document the problem in the Operations Call Log
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Area Specific Troubleshooting:
FEE
Fee Imager Camera Debugging
Troubleshooting FEE gateway Issues
Device Specific Troubleshooting:
Attenuators
AT1K0
Mirrors/Optics
HOMS Troubleshooting
X/GMD
GMD and XGMD Troubleshooting
GEM