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- Navigate to Service Now Login:
- To get access Sallie Spencer can create a license for you
- Login using SLAC Window credentials:
- On the left-hand side under LCLS click on New Work Order
- This will bring up a new view that shows the new work order (ticket) that you created. The number, date opened, department, busines phone, email, and status are automatically populated.
- Fill in the following:
- Priority: On a 1-5 scale. Most MEC tasks fall between 2-3. Standard Be lens changes are a 3, hutch tasks can be a 2-3, and if you place tickets for planning purposes use a 5 and this can be changed as you get closer to your date needed.
- Location: Hutch 6 is 999_100H6, XRT is 960_100. The location you choose will determine what area manager needs to release the work.
- Project and Activity Code: MEC tech PA is 13689-A4107
- Instrument: Select MEC. This allows you to search for tickets specific to MEC later.
- Assignment Group: Click on the magnifying glass on the right-hand side to bring up options. For tech resources choose Tech Support. If you don’t choose this the ticket won’t get approved and work won’t move forward
- Work Order Type: Click on the magnifying glass on the right-hand side to bring up options. There is an option for Be lens changes, installation etc…
- Title: Make sure to include MEC somewhere in the title and make it specific to an experiment or specific to work. (Ex. MEC LY47 Be Lens Change or MEC Turbo Install)
- Scroll down the page to bring up WO Details:
- Describe the scope of the work and add any special instructions. You can also note here that you will link to a document or attach a document that the tech needs to review.
- To attach a document, click on the paperclip on the upper right hand side of the screen.
- Scroll down the page to bring up Requested Scheduling:
- Insert the Begin Work Date and Time (When you want work to start)
- Insert Complete Work Date and Time (When you want work done)
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