The first line of help is available by sending email to:
The experimental elog is accessible through the Web Portal . Each user is allowed to view and edit only the experiments she/he belongs to. The PI, or his/her designees, can add and remove users to/from the experiment group through the Web Portal by clicking on Manage -> POSIX Group under the Experiment tab.
The elog can also be accessed through the experiment shared account if such an account is requested. The PI for the experiment is the custodian of the password of the shared account and he/she can share it with the members of the group. The name of the shared account is the same as the experiment's name.
If you have problems with a specific piece of the analysis software, please have a look at our bug-tracking system:
https://pswww.slac.stanford.edu/trac/psdm
If you have a controls or DAQ request, please open a new ticket here:
https://pswww.slac.stanford.edu/trac/controls
Make sure to select one of the <instrument>-request entries from the Component pull-down menu.
The contact list with all the people in the PCDS group is posted here:
https://pswww.slac.stanford.edu/trac/psdm/wiki/PcdsContactList
Access to this list is restricted. In case of an emergency that affect your data taking ability, please ask the instrument scientist or the floor coordinator and they will take care of calling whichever contact is appropriate for that specific problem.