- Link - ServiceNow Services
- Go to the LCLS Section which lists the different services available
- Choice "New Work Order" Through the whole process remember MORE DETAIL IS BETTER
- Note that the WPC Status is tracked along the top for you as in the attached screenshot
- New window or TAB will be created with the following fields filled in for you
- Number - Autogenerated unique ticket number
- Opened - Date and time
- Requestor - Required and autofilled dependent on account login
- Department - of the requestor
- Business Phone number - Of requestor
- Email – of requestor
- Instrument - Defaults to "None" but please use pulldown menu to select as appropriate
- Priority will autofill to "Low" but you can escalate
- Status - (WPC Status) By default set to "Pending Assignment"
- Responsibility of Assigned person, Area Manager and Requestor to maintain the correct WPC Status
- Work Planning Control Category (Required) - Autofilled to "Yellow"
- COVID-19 Work Level - No Longer Required
- Logation - Choose for GIS and LCLS specific locations
- Additional Location - This is a text field where you may describe very specific location, in a Hutch for instance
- New window or TAB will be created with the following fields filled in for you
- Go to the LCLS Section which lists the different services available
Overview
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