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Assistance with installation and usage of this system is available. Our IT helpdesk can be reached at ithelp@slac.stanford.edu . Contact our IT helpdesk via the details below.

Requirements

1. You must have a valid SLAC Windows account
2. Your account must be given SLAC VPN account access, and you must agree to the usage policies outlined. 
3. You must be enrolled in two-factor authentication (visit https://www-internal.slac.stanford.edu/twostep/ from a computer on the SLAC network).
4. You must have SLAC supported operating system to get successful connection on SLAC Network. Please refer to the following KB articles: 
   1. Windows: https://slacprod.service-now.com/kb_view.do?sysparm_article=KB0010017
   2. Mac OS: https://slacprod.service-now.com/kb_view.do?sysparm_article=KB0010018a
   3. Linux: https://slacprod.service-now.com/kb_view.do?sysparm_article=KB0010019

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Phone: (650) 926-4357; Extension: x4357 (xHELP)

Service Now: Open Submit a help ticketEmail: ithelp@slac.stanford.edurequest

Security

The SLAC VPN connects you directly to the SLAC network. All of your network traffic is sent across an encrypted link, including Internet traffic. You should adhere to the same SLAC computing policies that you do when using computers on-site. Remember to disconnect from the VPN before leaving any computer unattended.

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