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• To disconnect click on 'Disconnect'

Troubleshooting Connectivity Problems

Please perform the following steps in order to troubleshoot and resolve connectivity problems:

1. Verify that you have network connectivity using a web browser to verify that web pages can be loaded.
2. Windows: Quit the AnyConnect client (if it is running) by right-clicking on the icon in the system tray and selecting Quit. If the client doesn't quit the first time, you may need to right-click and select Quit a second time.
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3. Mac: Quit the AnyConnect client (if it is running) from the icon in the menu at the top of the screen.
4. Restart the AnyConnect client from the Start Menu or Applications folder
5. If you are having issues reconnecting, try restarting AnyConnect and selecting the other VPN server (if it says fwvpn1 then select fwvpn2 or vice versa).
6. If none of these options work, some users have reported success rebooting then attempting to reconnect.

Frequently Asked Questions (FAQ)

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• Go to https://vpn.slac.stanford.edu, it will complain that 'Cisco Secure Desktop' could not be installed
  
• Click on 'Login' under 'Login using the link below' (skip past the Secure Desktop install)
  
• Log into the web portal with your VPN credentials
• Click on Start AnyConnect
• The system will scan for Java - wait for the following screen to popup:
  
• After a while, the web portal will present the option to install the AnyConnect Client manually:
  Image Removed !linux_manual_install.png|align=center!-- Click on the link underneath 'Install using the link below'
• Locate the downloaded file vpnsetup.sh
• run sudo vpnsetup.sh (or equivalent)
• You have now installed the AnyConnect Client; you can find it under Applications -> Internet -> Cisco AnyConnect Secure Mobility Client
  • You can use this to connect directly to the SLAC VPN service in the future.

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