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  • I have trouble using this service, how can I have support?
    You can contact SLAC IT helpdesk at 650 926-4357 - ithelp @ slac.stanford.edu
    You can escalate your issue to the networking team, net-admin @ slac.stanford.edu

  • I can successfully connect to eduroam in my home institution but not at SLAC, what could be happening?
    If authentication is login/password based please ensure you are using the full login string <user>@domain.com and not only <user> which is only valid in user's home institution (default local domain is then preprended, but when roaming another domain might be preprended)

  • My chromebook/android device is asking more parameters to connect, what are these?
    To use Stanford SUNet IDs on some devices you need to explicitly configure the authentication mechanisms. Wireless encryption is WPA2-Enterprise/AES. First authentication is PEAP and second MSCHAV2.